Shipping policy
Shipping Policy
Last Updated: October 5, 2026
Thank you for shopping with TheVintageBy. Every order is made especially for you, and we work hard to ensure it arrives safely and as quickly as possible.
Order Processing
All of our products are made to order.
Processing typically takes 2–5 business days before your order is shipped.
During holidays, promotions, or periods of high demand, processing times may be slightly longer.
Shipping Times
Estimated delivery times after your order has been shipped:
United States
- Standard Shipping: 3–7 business days
Canada
- Estimated Delivery: 7–12 business days
Europe
- Estimated Delivery: 7–15 business days
Australia & New Zealand
- Estimated Delivery: 8–15 business days
Rest of the World
- Estimated Delivery: 10–20 business days
Please note that these are estimated delivery times and are not guaranteed.
Shipping Confirmation & Tracking
Once your order has shipped, you'll receive a confirmation email containing your tracking number.
Tracking information may take 24–48 hours to update after the shipping carrier receives your package.
Shipping Costs
Standard shipping is free on every order to our available delivery destinations. No minimum purchase is required.
If an optional expedited shipping method is offered at checkout, its price will be shown before you place your order.
International Shipping
Available delivery countries are shown at checkout. International delivery estimates apply only where delivery is available.
International customers are responsible for any customs duties, import taxes, or fees required by their local government.
These charges are not included in the purchase price or shipping cost.
Delays
While we do our best to meet estimated delivery times, delays may occasionally occur due to:
- Severe weather
- Customs inspections
- Carrier delays
- Peak holiday seasons
- Unexpected logistical issues
We appreciate your patience and understanding.
Incorrect Shipping Address
Please double-check your shipping address before placing your order.
If an incorrect or incomplete address is provided, your package may be delayed or returned.
Additional shipping charges may apply if the order needs to be reshipped.
Lost or Stolen Packages
If your tracking information indicates that your package has been lost in transit, please contact us.
We'll work with the shipping carrier to investigate the issue and, when appropriate, provide a replacement or refund.
Please note that we are not responsible for packages marked as Delivered by the carrier but reported as missing afterward. We recommend checking with household members, neighbors, or your local post office before contacting us.
Multiple Items
If your order contains multiple items, they may be shipped separately depending on product availability and fulfillment location.
You may receive separate tracking numbers for different packages.
Need Assistance?
If you have any questions about your order or shipping, we're always happy to help.
TheVintageBy
Email: support@thevintageby.com
Customer Support: Monday – Friday
Response Time: Within 24–48 business hours